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Privacy Policy

Effective Date: 30/08/2025

At NurseLink, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform.

1. Information We Collect

We collect personal information that is necessary to provide our services, including but not limited to:

  • Personal Identifiable Information: Name, email address, phone number, billing details, medical history (for patients), and professional credentials (for nurses).
  • Usage Information: IP address, browser type, device information, and usage data to improve the Platform.
  • Payment Information: We use third-party payment processors to handle billing and payment information securely.

2. How We Use Your Information

  • Provide and manage our services, including connecting patients with nurses
  • Process payments and manage billing
  • Communicate with you about your appointments, service updates, and offers
  • Improve the functionality and user experience of the Platform
  • Ensure compliance with legal and regulatory requirements, including healthcare regulations

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

  • With Service Providers: We may share information with third-party vendors who assist in delivering our services, such as payment processors and customer support tools.
  • For Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.

4. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. This includes encryption, firewalls, and access control measures. However, no data transmission method over the internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access, correct, or delete your personal information
  • The right to object to or restrict the processing of your data
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. These technologies allow us to analyze site traffic, provide personalized content, and improve our services. You can control cookies through your browser settings.

8. Children’s Privacy

NurseLink does not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected such information, we will delete it as soon as possible.

9. Changes to Privacy Policy

NurseLink may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" at the top will be revised.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at: support@nurselink.sg