Meridian by NurseLink
One platform, configured for your care setting. Manage intake, scheduling, documentation, incidents and reporting in one place, with only the modules your team needs.
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Convert WhatsApp, website and referral enquiries into structured care requests your team can triage and quote.
Match nurses and care staff to skills, availability and location, then keep the visit record moving with the case.
Track visits, documentation, incidents, utilisation and billing in dashboards built for care operations.
Who it is for
Meridian by NurseLink supports teams that coordinate care across families, nurses, care staff, vendors and partner organisations. Use it when your team needs a shared operating layer for the work behind care delivery.
For teams coordinating private home care, home nursing visits, caregiver and nurse rostering, recurring care, and urgent requests across Singapore.
For community care teams managing referrals, home visit scheduling, case notes, follow-ups and coordination across staff or partner providers.
For assisted living, senior living, nursing home or residential care teams that need resident care coordination, medication or visit tracking, incidents and staff scheduling.
For post-discharge, hospital-to-home, virtual ward and transitional care teams coordinating clinical visits beyond a facility setting.
What it solves
Care operations are often split across WhatsApp, spreadsheets and disconnected tools. Meridian turns that work into a structured flow your team can track, assign and report on.
The workflow
One record follows each patient and request from intake to scheduling, dispatch, visit documentation, incident follow-up and reporting. Nothing gets re-typed across disconnected tools.
Capture enquiries from WhatsApp, your site or referral partners.
Structure each enquiry into a clear request with urgency, service type and care context.
Prepare a service plan or quote for your operations lead to review.
Plan recurring and one-off visits on a shared care calendar.
Assign nurses or care staff by skills, availability and sensible routes.
Capture notes, visit status and follow-up items against the patient and request.
Log incidents and red flags so supervisors can review and coordinate next steps.
Roll activity up into operations, billing and partner reporting.
AI, with a human in the loop
AI helps with first drafts, triage suggestions, summaries and routing context so staff can spend less time cleaning up admin. Your team reviews and approves every output before it goes out, keeping staff in control of the final decision.
Turn a WhatsApp message or website enquiry into a structured care request, with a suggested service plan and a draft quote. Your team reviews and edits before anything goes out.
Complexity scoring and red-flag detection on incoming enquiries, so higher-acuity cases surface to the right staff sooner.
Care summaries and quotes are drafted for you; ops staff review, edit and approve before they reach the family.
Nurse-matching against skills and availability, with route planning for scheduled visits across the day.
We work alongside healthcare and community organisations across Singapore, including NUHS@Home, and are supported by the NTU Student Entrepreneurship Programme.
Meridian FAQ
Meridian by NurseLink is for Singapore care providers coordinating visits and care workflows, including home care providers, home nursing agencies, community care teams, assisted living or residential care operators, and hospital-at-home or transitional care teams.
NurseLink helps teams convert WhatsApp, website or referral enquiries into structured care requests with service type, urgency, patient context and follow-up details for staff review.
Yes. The platform is built around care request management, nurse matching, visit scheduling, dispatch, routing, visit tracking and documentation for care teams across different operating models.
NurseLink remains family-facing on the public homepage. Meridian is the operations software layer for care providers and care coordination teams managing the work behind care delivery.
AI is used for first drafts, triage suggestions and summarisation. Care teams review, edit and approve outputs before they are used with families, nurses or partners.
We'll walk through intake, care request management, scheduling, dispatch, documentation and reporting with your team, then tailor a workspace to how you already work.
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For organisations already using NurseLink.
